Refund policy

We want you to love your fragrance. If something isn't right, we're here to help.

Returns

We accept returns within 30 days of delivery. To be eligible for a return, items must be unopened, unused, and in their original packaging with all seals intact. Due to the nature of fragrance products, we cannot accept returns on opened or used items.

To start a return, please contact us at keena@thesniffhouse.com with your order number and reason for return. Once your return is approved, we will provide instructions on how to send your item back to us.

Please do not send items back without first contacting us — unrequested returns cannot be accepted.

Refunds

Once we receive and inspect your return, we will notify you of the approval status. If approved, your refund will be processed to your original payment method within 5–10 business days. Please note that your bank or card issuer may take additional time to post the refund.

Damaged or Incorrect Items

Please inspect your order upon receipt. If your item arrives damaged, defective, or incorrect, contact us immediately at keena@thesniffhouse.com so we can make it right. Please include your order number and a photo of the issue.

Non-Returnable Items

The following items cannot be returned: