Returns, Refunds & Cancellation Policy

At The Sniff House, we believe discovering your next favorite fragrance should be an exciting experience. We carefully source and select our products to bring you exceptional fragrances at competitive prices.

We want you to love your fragrance. If something isn't right, we're here to help.

As a growing independent business specializing in luxury and niche fragrances, we've established the following policies to protect the integrity of our products, maintain competitive pricing, and ensure a fair shopping experience for everyone.

Order Cancellations

We understand that sometimes plans change.

• Within 24 Hours: Cancellation requests may be submitted within 24 hours of placing an order, provided the order has not yet shipped. Approved cancellations are subject to a 5% cancellation and processing fee, deducted from the refund.

• After 24 Hours: Orders are considered final, and cancellations are generally not accepted.

• Shipped Orders: Once an order has shipped, it cannot be canceled, even if the request is submitted within the initial 24-hour window.

To request a cancellation, please email keena@thesniffhouse.com with your order number.

Cancellation requests are not guaranteed until confirmed by our team.

The 5% cancellation fee helps offset payment-processing expenses, administrative costs, and inventory management associated with canceled orders.

Exceptions: Cancellation fees do not apply when The Sniff House cancels an order due to inventory availability, an inability to fulfill the purchase, or circumstances in which a full refund is required by applicable law.

Returns & Final Sale Policy

Due to the nature of luxury fragrances and our commitment to product authenticity, quality, and hygiene, all fragrance sales are final once delivered.

We do not generally accept returns or offer refunds for:

• Changes of mind or accidental purchases outside the cancellation window

• Personal fragrance preferences or dissatisfaction with a scent

• Fragrances that do not meet individual expectations regarding scent, performance, projection, or longevity

• Opened, sprayed, tested, or used products

• Products purchased during promotions, clearance events, or final-sale offerings

We encourage customers to carefully review fragrance descriptions, notes, concentrations, and bottle sizes before purchasing.

We recognize that fragrance is deeply personal, and our team is always happy to answer questions and assist with product information before you place an order.

Discretionary Returns

While all fragrance sales are final, The Sniff House may authorize a return on a case-by-case basis.

If a discretionary return is approved:

• A 5% restocking and processing fee will be deducted from the refund.

• Original shipping charges are nonrefundable.

• Customers are responsible for all return shipping costs.

• Products must be unopened, unused, and in their original packaging, with all factory seals intact.

• Returned merchandise must be received and inspected before a refund is approved.

Approval of a discretionary return is determined by The Sniff House and does not establish eligibility for future returns.

This policy does not limit your rights regarding damaged, defective, incorrect, or otherwise nonconforming merchandise.

Damaged, Defective, or Incorrect Items

Your satisfaction matters to us, and we stand behind the products we sell.

If your order arrives damaged, defective, or incorrect, please contact us at keena@thesniffhouse.com within 48 hours of delivery, whenever possible.

Please include:

• Your order number

• A brief description of the issue

• Clear photographs of the product, packaging, and any visible damage

Our team will review the situation and work toward an appropriate resolution, which may include a replacement, exchange, or refund.

Please retain the original product and packaging until your claim has been reviewed.

Customers will not be charged restocking fees or return shipping costs for verified damaged, defective, or incorrect merchandise.

The 48-hour reporting period helps us address shipping-related issues promptly and does not waive any rights provided by applicable law.

Refund Processing

When a cancellation or refund is approved, eligible refunds will be issued to the original payment method.

• Customer-Requested Cancellations: Approved voluntary cancellations within the permitted 24-hour window are subject to a 5% cancellation and processing fee.

• Approved Discretionary Returns: A 5% restocking and processing fee will be deducted from the refund. Original shipping charges are nonrefundable, and the customer is responsible for return shipping costs.

• Damaged, Defective, or Incorrect Orders: Eligible refunds or replacements will be provided without cancellation fees, restocking fees, or customer-paid return shipping charges.

• Seller-Initiated Cancellations: Orders canceled by The Sniff House due to inventory issues or an inability to fulfill the purchase will receive a full refund.

Approved refunds are generally processed within 5–10 business days following cancellation approval or receipt and inspection of returned merchandise, as applicable.

Your financial institution may require additional time to reflect the credit.

Full refunds will be provided whenever required by applicable law.

Non-Returnable Items

Except where required by law or otherwise expressly authorized by The Sniff House, the following items are non-returnable:

• All fragrances and perfume products, unless a discretionary return is approved

• Opened, sprayed, tested, or used products

• Gift cards

• Discovery sets and samples

• Promotional and clearance merchandise

• Products marked as final sale

Unauthorized Returns

Please do not send merchandise back without first contacting us and receiving written authorization.

Unauthorized returns may be refused, and sending merchandise back does not guarantee a refund.

The Sniff House is not responsible for return shipping costs associated with unauthorized returns.

Questions? We're Here to Help.

We're fragrance lovers first, and we're building The Sniff House around a community that shares our passion.

Whether you need help selecting a fragrance, have questions about your order, or experience an issue with your purchase, we want to hear from you.

Email: keena@thesniffhouse.com

We typically respond within 1–2 business days.

Thank you for supporting The Sniff House and helping us build something special.

The Sniff House reserves the right to update this policy at any time. Changes will apply prospectively to orders placed after the updated policy takes effect. Nothing in this policy limits consumer rights provided by applicable law.